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How to Bring Your Call Center Into the 21st Century

Bring call center technology into the 21st century.  What’s the end goal of digital transformation? You’re updating business processes and internal applications, but for most business leaders, the ultimate focus is becoming more agile to meet the changing demands of customers. Unfortunately, legacy-laden call centers are often lost in the mix, or are low on the digital transformation priority list. The problem is...
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AppNeta is the leader in proactive end-user performance monitoring solutions built for the distributed digital enterprise. With AppNeta, IT and Network Ops teams can assure continual and exceptional delivery of business-critical applications. AppNeta’s SaaS-based solutions give IT teams essential application and network performance data, allowing them to continuously monitor user experience across any application, network, data center or cloud. For more information, visit www.appneta.com.